Job Description
Join our award-winning customer experience team in Fresno, CA! We're seeking passionate individuals to deliver exceptional service and become the voice of our brand. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is prioritized. Immediate start available for motivated professionals ready to make an impact.
Why Join Us?
- Industry-leading training program
- Health/dental/vision benefitsCareer advancement opportunities
- Modern, collaborative workspace
- Employee recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system accurately
- Collaborate with team to improve service processes
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with CRM software and MS Office
- Ability to work flexible shifts (including weekends)
- Valid CA driver's license (for occasional off-site duties)
- Bilingual (English/Spanish) a plus