Job Description
Join our award-winning team at Coastal Call Centers and kickstart your career in customer service! We're seeking enthusiastic individuals for immediate full-time positions in our Virginia Beach headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth matters. No experience necessary – we provide paid training!
Why join us?
• Competitive hourly wages + performance bonuses
• Comprehensive health/dental/vision plans
• Paid training and career advancement opportunities
• Modern, oceanfront workspace with free parking
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve customer experiences
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to Oceanfront Plaza location
- Must pass background check and drug screening