Job Description
Join our award-winning team as a Local Customer Service Representative in Louisville! We're offering DAILY PAY for your hard work and flexibility to support both Kentucky and Illinois operations. No more waiting for payday – access your earnings daily! Our modern downtown Louisville office provides a collaborative environment with comprehensive training and career advancement opportunities. Enjoy competitive benefits, performance bonuses, and a supportive culture focused on your success.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
- Support Illinois-based clients during peak hours as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center environment
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Authorized to work in the US without sponsorship