Job Description
Join Our Growing Team in Kansas City, MO!
Apex Support Services is looking for motivated individuals to join our dynamic Customer Service team. Whether you are just starting your career or looking to transition into a stable corporate role, we offer Paid Training and a clear path for advancement. We value hard work, integrity, and a positive attitude.
As a Customer Service Representative, you will be the face of our brand, assisting clients with inquiries, resolving issues, and ensuring they have a seamless experience with our services.
Why Apply?
- No Experience Required: We provide comprehensive training.
- Paid Training: Get paid while you learn the ropes.
- Competitive Pay: Hourly wage plus performance bonuses.
- Modern Environment: Work in a state-of-the-art facility in the heart of Kansas City.
Responsibilities
- Manage Inbound Calls: Answer incoming customer inquiries via phone and email in a professional and timely manner.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions or escalate to supervisors when necessary.
- Data Entry: Maintain and update customer records in our CRM system with 100% accuracy.
- Customer Retention: Build rapport with clients to ensure satisfaction and loyalty.
- Follow Scripts: Adhere to standard operating procedures and quality assurance guidelines.
- Team Collaboration: Communicate effectively with team leads and support staff to improve service delivery.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Previous customer service experience is a plus but not required.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic proficiency with computers and typing (30+ WPM).
- Availability: Ability to work full-time hours, including weekends and holidays.
- Reliability: Must have a stable internet connection and home office setup if remote.