Job Description
We are seeking dynamic and empathetic Customer Service Representatives to join our elite support team in Jacksonville, FL. If you thrive in a fast-paced environment and have a passion for helping others, this is your opportunity to make an impact immediately.
As a key member of our team, you will be the voice of our brand, ensuring our clients receive world-class support. We offer a comprehensive training program, competitive compensation, and a pathway for rapid career advancement.
Why Join Us?
- Immediate Start: Begin your career as soon as next week.
- Competitive Pay: Earn between $16.50 and $19.50 per hour.
- Growth Opportunities: Clear pathways to Team Lead and Management roles.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve complex customer issues and complaints efficiently while maintaining a high customer satisfaction score (CSAT).
- Accurately enter and update customer information into CRM databases and tracking systems.
- Provide product and service information, answering questions to ensure a complete understanding of our offerings.
- Collaborate with internal teams (Sales, Technical Support) to resolve escalated issues and improve processes.
- Document all interactions and resolutions in accordance with company policies and compliance standards.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Previous experience in customer service, call center, or retail is a plus but not mandatory.
- Excellent verbal communication skills with a clear and professional phone manner.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency with computers, including MS Office Suite and web-based applications.
- Reliable internet connection and a dedicated home office space (if remote).