Job Description
Are you looking for a rewarding career in customer support? Zenith Contact Services is currently hiring enthusiastic individuals for Call Center Representative positions in Milwaukee, WI and North Carolina.
We are looking for motivated team members who are ready to start immediately. No prior experience is necessary; we provide comprehensive training to get you up to speed. Join a company that invests in its people and offers a clear path for advancement.
Why Join Our Team?
- Immediate Start: Begin your new career within days of applying.
- No Experience Required: We train all new hires.
- Competitive Pay: Earn between $15.00 and $20.00 per hour.
- Flexible Schedules: Choose from various shift options.
Don't let a lack of experience hold you back. Apply today to become part of our growing team!
Responsibilities
- Answer inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries and complaints efficiently while maintaining high customer satisfaction scores.
- Accurately document customer interactions and account information into our CRM systems.
- Assist customers with product information, billing inquiries, and technical troubleshooting.
- Collaborate with team leads to meet daily call volume and quality assurance targets.
- Identify opportunities to upsell products or services where appropriate.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or General Equivalency Diploma (GED) required.
- Basic computer literacy and typing skills (40+ wpm).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and computer (if applicable to remote NC roles).
- Must be available to work flexible shifts, including weekends and holidays.
- Must be a U.S. resident or have valid work authorization.