Job Description
We are seeking a dynamic Customer Service Representative to join our high-performing team in Oakland, CA. This is an Immediate Hire opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. You will serve as the face of our brand, ensuring our clients receive the support they deserve.
Why Join Us?
- Competitive hourly pay ($22.00 - $27.00)
- Comprehensive benefits package
- Professional growth and development opportunities
- Supportive and collaborative work culture
Don't miss this chance to advance your career in customer service immediately. Apply today!
Responsibilities
- Manage high-volume customer interactions via phone, email, and live chat with a focus on resolution.
- Resolve complex customer inquiries and complaints by identifying root causes and providing effective solutions.
- Accurately document all customer interactions and account details in the CRM database.
- Collaborate with internal teams (Sales, Tech, Billing) to ensure seamless service delivery.
- Identify trends in customer feedback to suggest process improvements and enhance the customer journey.
- Meet and exceed key performance indicators (KPIs) regarding response times and customer satisfaction scores.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of proven experience in a customer service or support role.
- Excellent verbal and written communication skills with a professional tone.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce, Intercom).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be available to work flexible shifts, including weekends and holidays.