Job Description
Join Boston Connect Solutions as a Remote Call Center Agent and transform your career while staying in the heart of Boston! We're seeking passionate individuals to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment. No commute, no office politics – just flexible, fulfilling work making a real difference in our community.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with team leads to improve service delivery
- Participate in ongoing product training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Excellent communication and active listening abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating virtually
- Previous experience with Salesforce or Zendesk is a plus