Job Description
Are you ready to start your career immediately? Zenith Support Solutions is seeking motivated Customer Service Representatives in Orlando, FL, to join our high-performing team. We are looking for individuals who are passionate about helping others and thrive in a dynamic, fast-paced environment.
As a Customer Service Representative, you will serve as the primary point of contact for our valued clients. We offer a competitive hourly wage, flexible scheduling options, and comprehensive training to ensure your success. Whether you are looking for a part-time role to fit around your schedule or a stepping stone into a full-time career in client relations, we want to hear from you.
Why Join Us?
- Immediate Hiring: Start training within 48 hours of application.
- Flexible Hours: Choose shifts that work best for your lifestyle.
- Remote & Hybrid Options: Work from the comfort of your home or our modern office.
- Competitive Pay: Earn $18.00 - $22.00 per hour with performance bonuses.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a focus on courtesy and efficiency.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Process orders, returns, and exchanges accurately using the company CRM system.
- Maintain a high level of product knowledge to assist customers with technical and billing questions.
- Document all customer interactions and feedback in the internal database.
- Collaborate with team leads to identify trends and improve service protocols.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is preferred but not mandatory (we provide paid training).
- Strong verbal and written communication skills with a friendly demeanor.
- Ability to type at least 35 WPM and navigate multiple computer windows simultaneously.
- Reliable high-speed internet connection and a quiet workspace (for remote roles).
- Availability to work flexible shifts, including evenings, weekends, and holidays.