Job Description
Immediate Start: Join Our Award-Winning Customer Service Team in Jacksonville!
Apex Customer Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This is your chance to launch a rewarding career with industry-leading training and growth opportunities in Jacksonville's thriving business district.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (Day 1 eligibility)
- State-of-the-art tech and flexible scheduling
- Career advancement into leadership roles
- Fun, inclusive team culture with monthly incentives
Why Jacksonville? Enjoy Florida's best work-life balance with our hybrid model and proximity to beaches, downtown attractions, and major employers.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues using CRM tools
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed case records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed KPIs: First Contact Resolution (FCR), CSAT, AHT
- Participate in continuous improvement initiatives
- Maintain strict compliance with privacy regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (call center background ideal)
- Exceptional communication skills (written & verbal)
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environment
- Typing speed: 40+ WPM with 95% accuracy
- Flexible availability including nights/weekends