Job Description
Are you looking for an immediate start in a dynamic environment? Apex Tech Support is hiring Chat Support Representatives to join our elite team in Seattle, WA. We are seeking passionate individuals who want to make a difference in the lives of our customers through exceptional service.
As a key member of our support team, you will handle real-time communications, troubleshoot technical issues, and ensure our clients receive a seamless experience. We offer a competitive salary, flexible scheduling, and the opportunity to grow within a top-tier organization.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy.
- Resolve customer issues and complaints professionally and efficiently.
- Accurately document all customer interactions and transactions.
- Identify and escalate complex technical issues to senior agents.
- Maintain a positive and empathetic tone in all written communications.
- Collaborate with other departments to ensure comprehensive customer solutions.
Qualifications
- High school diploma or equivalent required.
- Minimum typing speed of 45 WPM.
- Excellent written communication and grammar skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible hours, including evenings and weekends.
- Basic computer proficiency and familiarity with CRM software.