Job Description
Join our award-winning team at Apex Connect Solutions as a Customer Service Representative in Indianapolis! We're urgently hiring motivated individuals with exceptional communication skills for our high-volume call center. No experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in a supportive, fast-paced environment.
Why Work With Us?
- Full paid training program ($1,200 value)
- Health, dental, and vision insurance
- 401(k) with company match
- Performance bonuses and incentives
- Free parking and public transit reimbursement
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service processes
- Participate in ongoing training and development sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Strong problem-solving and multitasking abilities
- Comfortable working in a fast-paced team environment
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and customer-first mindset
- Availability to work flexible shifts (including evenings/weekends)