Job Description
Join Elite Connect Solutions as a Customer Service Representative in sunny Jacksonville, FL! We're hosting a hiring event for motivated individuals ready to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience necessary – we provide paid training!
Why Apply? • Competitive hourly wage + bonuses • Health/dental/vision benefits • Career advancement opportunities • Modern downtown workspace • Paid training and certifications
Responsibilities
- Handle 50+ daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge base resources
- Meet/exceed performance metrics: 90% CSAT, 30+ calls/hour, <30 AHT
- Document interactions accurately in Salesforce and escalate complex issues
- Collaborate with team to improve service quality and efficiency
- Participate in ongoing training on products/processes
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience (new grads welcome)
- Excellent verbal communication and active listening skills
- Proficient with Windows OS and CRM software (Salesforce experience a plus)
- Type 35+ WPM with strong attention to detail
- Ability to work flexible shifts including nights/weekends
- Positive attitude and resilience in high-pressure situations