Job Description
We're urgently hiring passionate Customer Service Representatives to join our award-winning team in Jacksonville, FL! No experience necessary – we provide comprehensive paid training to launch your career. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment.
Why Join Us?
- Full paid training program (4 weeks)
- Health/dental/vision insurance after 60 days
- Tuition reimbursement opportunities
- Clear career advancement path
- Modern downtown Jacksonville office
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM system with 100% accuracy
- Collaborate with team to resolve escalated issues
- Meet/exceed performance metrics (e.g., CSAT, FCR)
- Proactively identify cross-sell opportunities
- Adhere to compliance protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong written/verbal communication skills
- Ability to multitask in fast-paced environment
- Proficient with MS Office suite
- Customer service mindset with empathy
- Reliable transportation to downtown office
- Passing background/drug screen required