Job Description
Join Nexus Solutions Group as a Customer Service Representative in vibrant Jacksonville, FL! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your growth is prioritized. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and satisfaction scores
- Identify opportunities to improve customer experience workflows
- Train on industry-specific products and compliance protocols
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce preferred)
- Ability to type 40+ WPM with high accuracy
- High school diploma or equivalent required
- Flexible schedule availability including evenings/weekends
- Positive attitude with problem-solving mindset