Job Description
Join our award-winning customer experience team in Jacksonville! We're seeking passionate individuals to deliver exceptional service while building rewarding careers. As a Customer Service Representative, you'll receive comprehensive paid training and ongoing development opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth matters.
Why Join Us?
- Industry-leading paid training program
- Clear career advancement paths
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex resolutions
- Meet/exceed performance metrics (quality, speed, satisfaction)
- Continuously improve product knowledge through training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible hours including weekends
- Valid Florida driver's license (if field visits required)
- Bilingual (English/Spanish) a plus