Job Description
Join ConnectLocal Support's dynamic team as a Chat Support Specialist and enjoy the flexibility of daily pay while making a real impact in your community! We're seeking tech-savvy individuals with exceptional communication skills to deliver premium customer experiences via chat. This remote-friendly position allows you to help Seattle-area residents resolve technical issues, provide product guidance, and build lasting relationships—all while earning daily payments for your work. Perfect for students, freelancers, or anyone seeking supplemental income with immediate start opportunities.
Responsibilities
- Deliver real-time chat support for Seattle-based customers via desktop/mobile platforms
- Resolve technical issues, troubleshoot software problems, and answer product inquiries
- Document interactions accurately in CRM systems while maintaining service quality metrics
- Collaborate with cross-functional teams to escalate complex issues and improve support protocols
- Proactively identify customer needs and offer personalized solutions for local businesses
- Adhere to daily payment schedules and maintain flexible availability (15-25 hrs/week)
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience via chat/phone/email
- Proficiency with CRM tools (Zendesk, Salesforce) and MS Office Suite
- Exceptional written communication skills with ability to convey complex concepts simply
- Reliable internet connection and quiet home office environment
- Ability to work evenings/weekends to align with Seattle customer demand
- Residency in Seattle metro area required for local support context