Job Description
Join our award-winning team as a Local Customer Service Representative in Oklahoma City! We're seeking dynamic professionals to deliver exceptional support while enjoying the flexibility of daily pay. This immediate-start role offers competitive compensation and career growth opportunities. If you thrive in fast-paced environments and excel at building customer relationships, apply today to start your rewarding journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed customer records
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet performance metrics including CSAT scores, resolution time, and call quality standards
- Proactively identify upsell opportunities to enhance customer experience
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk preferred)
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced settings while maintaining composure
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening