Job Description
Are you looking for a meaningful career where you can make a real difference? Apex Customer Solutions is expanding our team in Jacksonville, FL, and we are looking for motivated Customer Service Representatives to join us.
We pride ourselves on excellence and offer a comprehensive paid training program to set you up for success. If you have great communication skills and a passion for helping people, we want to hear from you.
Why Join Us?
• Competitive hourly rate
• Full paid training included
• Career advancement opportunities
• Supportive team environment
Responsibilities
- Manage Customer Interactions: Handle a high volume of inbound and outbound calls and emails with a focus on customer satisfaction.
- Resolve Issues: Diagnose customer problems accurately and provide effective solutions or escalate complex issues when necessary.
- Data Entry & Processing: Accurately update customer records and process orders, refunds, or service requests.
- Product Knowledge: Stay up-to-date on company products and services to provide informed and accurate assistance.
- Feedback Collection: Gather customer feedback and communicate it to management to help improve service quality.
- Adherence to Standards: Follow all company policies, procedures, and scripts to ensure a consistent brand experience.
Qualifications
- Education: High school diploma or equivalent is required.
- Experience: Previous customer service experience is a plus, but we are willing to train the right candidate.
- Communication: Excellent verbal and written communication skills with a friendly, professional tone.
- Technical Skills: Basic computer proficiency and ability to navigate multiple software systems.
- Availability: Ability to work flexible shifts, including evenings, weekends, and holidays.
- Problem Solving: Strong analytical skills and the ability to think on your feet.