Job Description
Join our award-winning customer service team in Jacksonville! We're hosting a hiring event for motivated individuals passionate about delivering exceptional experiences. As a Customer Service Representative, you'll be the heart of our operations, resolving inquiries with empathy and professionalism. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions are valued.
Why Choose Us? Industry-leading training, career advancement opportunities, and a supportive team culture. We invest in your success!
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism and efficiency
- Resolve customer inquiries regarding products, services, and account information
- Maintain detailed records in CRM systems with 100% accuracy
- Collaborate with team members to resolve complex escalations
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Excellent communication and active listening skills
- Proficient in Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment
- Positive attitude with strong problem-solving abilities
- Must pass background check and drug screening