Job Description
Join our award-winning customer experience team in Kansas City and make an immediate impact! We're seeking passionate individuals to deliver exceptional service and drive customer satisfaction. Enjoy a modern work environment with comprehensive benefits and career growth opportunities. Start your journey with us today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using CRM systems
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with technical teams to resolve escalated customer concerns
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced setting
- High school diploma or equivalent (college degree preferred)
- Flexibility to work weekends/holidays during peak seasons
- Basic technical troubleshooting knowledge