Job Description
Are you a dedicated professional looking for a meaningful career in customer support? Apex Support Solutions is currently hiring a Local Customer Service Representative to join our thriving team in Kansas City, Missouri.
We are looking for an energetic individual who thrives in a fast-paced environment and is committed to delivering exceptional service. With an immediate start available, this full-time position offers a fantastic opportunity to grow your career while helping our clients succeed. Join us and become part of a company that values your hard work and dedication.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer complaints, issues, and questions efficiently to ensure high levels of customer satisfaction.
- Accurately document all customer interactions and account information in our CRM system.
- Process orders, returns, and exchanges while strictly adhering to company policies and procedures.
- Collaborate with the sales and technical teams to provide comprehensive solutions to our clients.
- Identify opportunities to upsell products and services to existing customers.
- Assist in training new team members and maintaining a positive team culture.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, support, or call center environments is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to resolving issues.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Ability to work in a fast-paced environment and meet performance targets.
- Reliable high-speed internet connection and a quiet workspace.