Job Description
Are you a dedicated problem solver looking for a rewarding career in a high-growth environment? Apex Support Solutions is seeking a detail-oriented Night Shift Customer Service Representative to join our remote team in Virginia Beach, VA. In this role, you will serve as the voice of our brand, providing exceptional support to our clients during the evening hours. Enjoy the flexibility of working from home while making a significant impact on our customer satisfaction metrics.
Why Join Our Elite Team?
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on experience.
- Remote Flexibility: Work from the comfort of your home in Virginia Beach or anywhere in the US.
- Comprehensive Benefits: Health, dental, vision, and 401(k) options available.
- Career Growth: Clear pathways for promotion within our national organization.
We are looking for a reliable professional who thrives in a quiet, focused environment. If you have a passion for helping others and possess excellent communication skills, we want to hear from you.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues and complaints professionally, adhering strictly to company scripts and policies.
- Document all customer interactions and transactions accurately in our CRM (Salesforce/Zendesk) system.
- Identify opportunities to upsell products or services to existing clients to increase revenue.
- Collaborate with the technical support and billing teams to escalate and resolve complex issues efficiently.
- Maintain a high level of product knowledge to provide accurate information and troubleshooting steps.
Qualifications
- High School Diploma or GED required; Associate’s degree in Business or Communications preferred.
- Minimum of 1 year of experience in customer service, preferably in a remote or night shift setting.
- Strong verbal and written communication skills with a polished, professional tone.
- Proficiency in Microsoft Office Suite and experience with CRM software (e.g., Salesforce, Zendesk).
- Reliable high-speed internet connection and a dedicated, quiet workspace free from distractions.
- Ability to work independently, manage time effectively, and adapt to changing priorities during night shifts.