Job Description
Are you looking for a rewarding career opportunity in Kansas City, MO? Apex Contact Solutions is seeking motivated individuals to join our team as Entry-Level Customer Service Representatives. We provide comprehensive paid training to ensure your success from day one.
As a vital part of our customer-centric organization, you will play a key role in enhancing client satisfaction and driving brand loyalty. We value communication skills, a positive attitude, and a desire to learn.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Comprehensive paid training program
- Opportunities for career advancement
- Supportive and inclusive work environment
Don't let a lack of experience hold you back. We provide the tools and support you need to thrive. Apply today to start your journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently while maintaining a positive customer experience.
- Provide accurate information regarding products, services, and company policies.
- Update and maintain customer records in the CRM database accurately.
- Collaborate with team members and supervisors to achieve daily and monthly performance goals.
- Identify opportunities for upselling or cross-selling products based on customer needs.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not required for qualified candidates.
- Excellent verbal and written communication skills.
- Proficient computer skills and ability to learn new software quickly.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including weekends and holidays, as needed.