Job Description
Join our dynamic team at Nexus Solutions Inc. during our exclusive Las Vegas Hiring Event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a fast-paced environment. Event Details: October 25, 2023 | 10 AM - 4 PM | 451 Innovation Way, Las Vegas, NV. Walk-ins welcome! Bring your resume and enthusiasm to connect with hiring managers on the spot.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex technical issues
- Upsell products/services based on customer needs and company guidelines
- Meet/exceed performance metrics including CSAT, AHT, and first-contact resolution
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- 1+ years of customer service experience in a B2C or B2B environment
- Proven ability to de-escalate sensitive situations with empathy and patience
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Strong typing skills (40+ WPM) and multitasking abilities
- High school diploma or equivalent; college degree preferred
- Flexible schedule availability including evenings/weekends
- Nevada residency required (no relocation assistance provided)
- Must pass background check and drug screening