Job Description
Are you a local resident in Austin, TX looking for an immediate start in a dynamic customer service environment? Austin Connect Solutions is currently seeking a dedicated Customer Service Representative to join our growing team. We value local talent and offer a supportive culture where your voice is heard.
In this role, you will be the face of our brand, assisting clients with inquiries, resolving complaints, and ensuring a top-tier customer experience. If you are ready to kickstart your career with immediate availability, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on local clients.
- Resolve product and service issues to ensure customer satisfaction and retention.
- Document all customer interactions and account information accurately in the CRM system.
- Collaborate with the internal team to escalate complex issues efficiently.
- Provide product training and support to new and existing customers.
- Identify opportunities to upsell products and services to meet sales targets.
Qualifications
- High school diploma or equivalent required; some college preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with basic computer applications and CRM software.
- Must be available for immediate start.