Job Description
Join our award-winning team at Pacific Connect Solutions as a Customer Service Representative in sunny Long Beach, CA! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay and comprehensive benefits. No experience necessary – we provide full paid training to set you up for success. Enjoy a supportive team environment, flexible scheduling options, and opportunities for career growth in a thriving coastal city. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in our customer database for quality assurance
- Collaborate with cross-functional teams to escalate complex issues when needed
- Meet/exceed performance metrics including customer satisfaction scores and resolution times
- Identify upsell opportunities to enhance customer relationships
- Participate in ongoing training sessions to maintain product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Reliable transportation to our Long Beach office
- Must pass background check and drug screening
- Previous customer service experience a plus but not required