Job Description
Are you a dedicated professional with a passion for helping others? Pacific Coast Support Services is seeking a skilled Customer Service Representative to join our expanding team in Long Beach, California. We pride ourselves on delivering exceptional client experiences and offer a comprehensive paid training program for the right candidates.
In this full-time role, you will serve as the primary point of contact for our valued clients, resolving inquiries and ensuring high satisfaction levels. We are looking for individuals who are eager to learn, adaptable, and ready to grow within a supportive corporate culture.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive paid training to get you up to speed quickly.
- Health, dental, and vision insurance.
- Opportunities for career advancement within the company.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat with patience and professionalism.
- Resolve customer issues, complaints, and technical problems efficiently while maintaining a positive tone.
- Process orders, returns, exchanges, and account updates accurately.
- Accurately document all customer interactions and transactions in the CRM system.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Identify and escalate complex issues to supervisors when necessary.
- Stay updated on product knowledge and service policies to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus, but we provide paid training for motivated candidates.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be reliable and available for full-time hours.
- Ability to work well in a team-oriented environment.