Job Description
Join our award-winning team as a Customer Service Representative in Louisville! We're hosting a dedicated hiring event for dynamic individuals who thrive in customer-focused environments. At Innovate Solutions Group, we empower our team with cutting-edge technology and comprehensive training to deliver exceptional client experiences.
This hybrid role blends in-office collaboration with remote flexibility, offering a competitive compensation package including health benefits, 401(k) matching, and growth opportunities. Our state-of-the-art Louisville facility provides a modern workspace designed for productivity and collaboration.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% satisfaction rate
- Resolve complex issues using CRM systems and multi-channel communication tools
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to escalate specialized product/service concerns
- Contribute to process improvement initiatives through regular feedback sessions
- Maintain 25+ daily call volume with <90s average handle time
Qualifications
- 2+ years customer service experience with SaaS or tech industry background
- Proficiency in Salesforce, Zendesk, or equivalent CRM platforms
- Exceptional conflict resolution skills with proven track record
- High school diploma; Associate's degree preferred
- Ability to work flexible shifts including evenings/weekends
- Strong typing speed (45+ WPM) and multitasking capability
- Must pass background check and pre-employment assessment