Job Description
Join our award-winning customer service team in Detroit and launch your career with paid training! We're seeking passionate individuals to deliver exceptional support experiences while enjoying flexible scheduling. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits for part-time staff, and opportunities for advancement. No prior experience required—we invest in your success through our industry-leading training program. Apply today and become part of Detroit's most dynamic customer service team!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries using CRM tools and knowledge bases
- Document interactions accurately in customer relationship management systems
- Collaborate with team members to resolve complex customer issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and skills
- Identify process improvement opportunities to enhance service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office Suite
- Customer service or call center experience (not required but beneficial)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Detroit facility
- Availability to work evenings/weekends as needed