Job Description
Are you a people person looking for a new career? Apex Support Solutions is seeking enthusiastic Customer Service Representatives to join our dynamic team in Louisville, KY.
We offer comprehensive paid training for all candidates, so no prior experience is required. If you have a positive attitude and a reliable internet connection, we want to hear from you!
As a Remote Customer Support Agent, you will be the face of our brand, helping our clients navigate our services and ensuring their satisfaction.
Why Join Us?
- Flexible work schedule
- Competitive pay starting at $18/hr
- Full medical, dental, and vision benefits
- Career advancement opportunities
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a friendly, professional tone.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Document all customer interactions and account information in our CRM system.
- Identify and escalate complex issues to senior management when necessary.
- Adhere to all company policies, procedures, and call scripts.
Qualifications
- High school diploma or GED is preferred.
- Must have a reliable computer and high-speed internet connection.
- Excellent verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Must be willing to complete a background check and drug screen.
- Previous call center experience is a plus but not mandatory.