Job Description
Join our award-winning customer service team in Louisville, KY! We're seeking passionate individuals to deliver exceptional support experiences. No prior experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy a supportive team environment, competitive benefits, and growth opportunities within our expanding organization.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including resolution times and satisfaction scores
- Identify opportunities to improve customer experience processes
- Participate in ongoing training to enhance product knowledge
- Uphold company standards in all customer communications
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience a plus but not required