Job Description
Join our award-winning customer service team in Memphis! We're hosting exclusive hiring events for motivated individuals seeking weekly pay and career growth opportunities. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your contributions. No weekends required!
Why ConnectCare Solutions?
- Weekly paycheck processing
- Free parking and public transit reimbursement
- Health/dental/vision insurance (Day 1)
- Tuition assistance program
- Clear advancement pathways
Responsibilities
- Handle 50+ inbound/outbound customer interactions daily across phone, email, and chat channels
- Resolve billing inquiries, technical issues, and service complaints with first-contact resolution
- Document all interactions accurately in Salesforce CRM while maintaining 95%+ data quality
- Meet/exceed performance metrics: 25+ calls/day, 80% CSAT score, 15 AHT
- Collaborate with Tier-2 support teams for complex issue escalation
- Participate in bi-weekly product knowledge training sessions
Qualifications
- High school diploma or GED (college degree preferred)
- 1+ years customer service experience in high-volume contact centers
- Proficiency with CRM platforms (Salesforce/Zendesk certification a plus)
- Exceptional active listening and de-escalation skills
- Ability to type 40+ WPM with 98% accuracy
- Flexibility to work occasional evenings (until 8 PM) during peak seasons
- Valid Tennessee driver's license (for occasional off-site events)