Job Description
Join our dynamic customer service team in Milwaukee and become the voice of our community! We're seeking passionate individuals to deliver exceptional support to local residents while building rewarding careers. Enjoy competitive pay, comprehensive training, and immediate start opportunities. Be part of a company that values your growth and invests in your success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Identify opportunities to improve customer experience
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screen
- Immediate availability to start