Job Description
Join our dynamic team at Apex Customer Solutions and kickstart your career in customer service! We're seeking motivated individuals for immediate night shift positions in Colorado Springs. Enjoy competitive pay, comprehensive training, and a supportive work environment. Perfect for night owls seeking career growth and flexible scheduling.
What We Offer:
• Competitive hourly pay + performance bonuses
• Paid training and certification programs
• Health benefits (medical/dental/vision)
• Career advancement opportunities
• Modern workspace with free parking
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve customer inquiries, complaints, and technical issues efficiently
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions using Salesforce CRM system
- Collaborate with team members to improve service quality
- Adhere to strict security protocols for customer data
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service/call center experience
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving and multitasking abilities
- Flexible schedule availability (nights/weekends)
- Proficiency with Windows OS and basic software
- Background check and drug test required