Job Description
Join our award-winning customer service team in Milwaukee and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. No prior experience required – we'll equip you with all the skills needed to succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service
- Meet performance metrics for call quality and resolution times
- Identify opportunities to improve customer experience
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced, team-oriented environment
- Basic computer proficiency with willingness to learn new systems
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Available to work flexible shifts including weekends