Job Description
Join our award-winning customer service team in Minneapolis! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy comprehensive paid training, competitive benefits, and a dynamic work environment. Help us redefine customer excellence while advancing your career in a growth-oriented company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet performance metrics for resolution times and CSAT
- Identify upsell opportunities based on customer needs
- Participate in ongoing training and feedback sessions
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in multitasking and time management
- Ability to navigate multiple software systems
- Empathetic problem-solving approach
- Reliable transportation to our Minneapolis facility
- Flexibility to work evenings/weekends as needed