Job Description
We are looking for a dedicated Customer Service Representative to join our growing team in Minneapolis, IL. In this role, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally.
Why Join Us?
- Paid Training: Comprehensive training program included to help you succeed.
- Full-Time Hours: Stable 40-hour work week with no weekend shifts.
- Competitive Pay: $18 - $24/hr based on experience.
We pride ourselves on our inclusive culture and are committed to helping you grow your career in customer support.
Responsibilities
- Handle inbound and outbound customer calls with a focus on empathy and efficiency.
- Resolve customer issues and complaints using established company policies.
- Document all customer interactions accurately in the CRM system.
- Assist customers with product information, billing questions, and technical support.
- Maintain a high level of professionalism and product knowledge at all times.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required.
- Excellent verbal and written communication skills.
- Ability to type at least 35 WPM.
- Proficiency with computers and basic software applications.
- Must be available to work during business hours.