Job Description
Join our award-winning customer experience team at Nashville Solutions Group! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional service in the heart of Music City. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while enjoying competitive compensation and comprehensive benefits. This is your chance to launch or accelerate your career in a supportive environment with growth opportunities.
What We Offer:
- Competitive hourly pay ($18.50-$22.00)
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Paid time off and holidays
- Professional development programs
- Modern downtown Nashville office
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries and technical support issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Identify opportunities to enhance customer experience
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Strong computer literacy and typing skills (40+ WPM)
- Positive attitude with customer-first mindset
- Flexibility to work evenings/weekends as needed