Job Description
Join our award-winning team in Nashville and become the voice of excellence! We're seeking passionate Customer Service Representatives to deliver exceptional support experiences. At Nashville Solutions Group, we invest in your growth with comprehensive training, career advancement opportunities, and a vibrant team culture. Our state-of-the-art downtown office offers modern amenities and flexible work arrangements. This role includes performance-based bonuses and a comprehensive benefits package. Ready to launch your customer service career in Music City?
Responsibilities
- Handle 50+ inbound/outbound customer interactions daily via phone, email, and chat
- Resolve customer inquiries with empathy and efficiency while maintaining 95% satisfaction score
- Document cases accurately in CRM system and escalate complex issues to specialists
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed key performance metrics (FCR, AHT, CSAT)
- Participate in quarterly product knowledge workshops
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with neutral American English accent
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid Tennessee driver's license (for potential client site visits)