Job Description
Join our award-winning customer service team in Nashville and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment where your growth matters. Immediate start available – apply today and start making a difference!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Process orders, returns, and billing adjustments using Salesforce CRM
- Document interactions and maintain accurate case records in compliance protocols
- Collaborate with technical teams to resolve complex product/service issues
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in weekly performance reviews and skill development workshops
Qualifications
- Minimum 1 year customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication skills with clear articulation
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings/weekends as needed