Job Description
Join our award-winning call center team and launch your career with paid training! We're seeking motivated Night Shift Customer Service Representatives in Kansas City, MO. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. No experience required – we provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues through multi-channel support
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to optimize customer experiences
- Adhere to compliance protocols and security standards
- Continuously update product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Must be available for night shifts (10 PM - 6 AM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation and consistent attendance
- Positive attitude and adaptability to changing processes