Job Description
Join our award-winning customer service team in the heart of New Orleans! We're seeking passionate individuals to deliver exceptional support experiences for our diverse clientele. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture in downtown New Orleans. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training programs
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment
- Positive attitude with resilience under pressure
- Must be authorized to work in the US