Job Description
Welcome to Apex Support Solutions, a leading provider of top-tier customer support services. We are currently seeking motivated individuals to join our dynamic team as Customer Service Representatives in New York.
We are committed to your growth. That is why we provide a comprehensive Paid Training Program for all new hires. You don't need prior experience; we provide the tools, the training, and the support you need to launch a successful career in customer service.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the highest level of care and support.
Responsibilities
- Customer Interaction: Handle inbound and outbound calls, emails, and live chat inquiries with a friendly and professional demeanor.
- Issue Resolution: Investigate and resolve customer concerns, complaints, and technical issues efficiently.
- Order Management: Process orders, returns, exchanges, and refunds accurately and in a timely manner.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and account information.
- Upselling: Identify opportunities to offer additional products or services to enhance the customer experience.
- Feedback: Collect and relay customer feedback to management to help improve our products and services.
- Team Collaboration: Work closely with team leads and peers to meet daily and monthly performance targets.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is preferred but not required; we value attitude over experience.
- Communication: Excellent verbal and written communication skills with a clear speaking voice.
- Technical Skills: Basic computer literacy and the ability to navigate multiple software systems quickly.
- Work Ethic: Reliable, punctual, and able to work full-time hours, including some weekends and holidays.
- Environment: Must have a quiet workspace and reliable high-speed internet if working remotely.