Job Description
Join our award-winning team as a Customer Service Representative and kickstart your career with fully PAID TRAINING! We're urgently hiring motivated individuals in Memphis to deliver exceptional support experiences. No prior experience required – we provide comprehensive onboarding and mentorship to set you up for success. Enjoy competitive pay, benefits, and growth opportunities in a dynamic environment.
Why Join Us?
- Complete paid training program (4 weeks)
- Health, dental, and vision benefits
- Performance-based bonuses
- Clear career advancement path
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve processes
- Adhere to compliance and security protocols
- Identify upsell opportunities for existing clients
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency (MS Office, CRM tools)
- Ability to multitask in fast-paced environments
- Problem-solving mindset with attention to detail
- Flexibility to work rotating shifts (including weekends)
- Passion for helping others
- Willingness to learn new technologies