Job Description
Are you looking for a rewarding career in customer service in the heart of New York?
We are currently hiring Customer Service Representatives to join our dynamic team. We offer comprehensive paid training to ensure you are equipped with the skills needed to succeed. If you have excellent communication skills and a passion for helping others, we want to hear from you.
Why Choose Us?
- Paid Training Program: Start your journey with zero experience required.
- Competitive Salary: Earn between $18.00 and $24.00 per hour based on experience.
- Career Growth: Clear pathways for advancement within the organization.
- Modern Environment: Work in a supportive, state-of-the-art facility.
We value our employees and offer a comprehensive benefits package including health insurance, paid time off, and employee referral bonuses.
Responsibilities
- Answer inbound and outbound customer calls in a professional and courteous manner.
- Resolve customer inquiries, complaints, and issues efficiently and accurately.
- Enter customer information and transaction details accurately into our CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Document all customer interactions and actions taken in the company database.
Qualifications
- High school diploma or GED equivalent required.
- Must have a reliable computer and high-speed internet connection.
- Previous call center or customer service experience is a plus but not required.
- Strong verbal communication skills with a professional telephone manner.
- Basic computer proficiency and typing skills (40+ wpm).
- Ability to work full-time hours, including weekends and holidays as required.