Job Description
Join our award-winning team at Premiere Support Solutions and build a rewarding career with unmatched flexibility! We're seeking dedicated Customer Service Specialists to deliver exceptional experiences during weekend shifts while enjoying a full-time schedule with competitive benefits. This role offers stability, growth opportunities, and the perfect work-life balance you've been searching for.
As a cornerstone of our Jacksonville operations, you'll be vital in maintaining our industry-leading satisfaction scores. We provide comprehensive training, career advancement paths, and a supportive environment where your contributions are valued. If you thrive in dynamic settings and want to make a real impact while maintaining a personal life, this is your ideal opportunity.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using our proprietary CRM system and knowledge base
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Maintain detailed documentation of interactions and resolutions in compliance with company standards
- Identify opportunities for process improvements and customer experience enhancements
- Adhere to all security protocols and confidentiality requirements
- Participate in weekend shift rotations with fixed schedules (Sat-Sun 8am-5pm)
Qualifications
- Minimum 2 years of customer service experience in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal communication and problem-solving abilities
- Ability to remain calm and professional under pressure
- Strong attention to detail and organizational skills
- Flexibility to work weekends and holidays as required
- High school diploma or equivalent; college degree preferred