Job Description
Join NYC Connect Solutions' award-winning customer service team! We're seeking passionate individuals to deliver exceptional experiences to New York residents. No experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our dynamic NYC-based call center. Become part of a company that invests in its people and values community impact.
Responsibilities
- Handle inbound/outbound calls for NYC-based clients with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and account management
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call handling time and customer satisfaction scores
- Collaborate with team members to share best practices and improve service quality
- Participate in ongoing training to enhance product knowledge and communication skills
- Identify opportunities to upsell relevant services based on customer needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities with a customer-first mindset
- Resilience to handle high-volume call environments
- Must be authorized to work in the United States
- Flexibility to work rotating shifts including evenings and weekends
- Basic typing proficiency (minimum 30 WPM)