Job Description
Unlock your potential with our paid training program and start earning daily! ConnectCare Solutions is hiring motivated Customer Service Representatives in Miami to join our award-winning call center team. Enjoy same-day pay, comprehensive benefits, and career advancement opportunities.
What We Offer:
- Daily Pay: Access your earnings after every shift
- Paid Training: 2-week paid certification program
- Full Benefits: Health/dental/vision + 401k matching
- Growth Path: Promote to team lead in 6-12 months
- Modern Office: Downtown Miami with free parking
Responsibilities
- Handle 50-80 inbound/outbound calls daily with empathy
- Resolve billing inquiries and technical support issues
- Document interactions in Salesforce CRM with 95% accuracy
- Meet/exceed 25+ CSAT score and 15-second hold time
- Collaborate with billing/tech teams for complex escalations
- Participate in weekly coaching and skill-building sessions
- Maintain HIPAA/GDPR compliance in all communications
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience
- 40+ WPM typing speed with 98% accuracy
- Proficient in CRM systems (Salesforce preferred)
- Fluent in English/Spanish bilingual (required)
- Flexible availability (weekends/holidays included)
- No criminal background (clean drug screen required)
- Valid Florida ID and reliable transportation