Job Description
Join Customer Connect Solutions as a Night Shift Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional support during evening hours in Oakland, IL. Enjoy competitive pay, premium shift differentials, and a supportive team environment. No prior experience required—just a passion for helping others and a commitment to excellence.
What We Offer:
- Full paid training program (4 weeks)
- Night shift premium pay ($3/hour bonus)
- Comprehensive benefits package
- Career advancement opportunities
- Modern, tech-equipped workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Maintain detailed knowledge of products/services
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work independently during night shifts
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset with empathy and patience
- Flexibility to work weekends/holidays as needed
- Pass background check and drug screen
- Reliable transportation to Oakland, IL location